How can I return my order?

At AURA DISPLAYS, we've made returning your item simple and flexible. If you need to start a return, you can initiate the process directly through our dedicated portal here:

https://aura-displays.loopreturns.com/

How the return process works

Our return portal allows you to manage your return request independently — no need to contact support to get started.

Once there, you'll be able to:

• Select the reason for your return
• Choose your preferred outcome: refund, exchange, or store credit

After submitting your return request, it will be reviewed by our support team. This can take up to 1–2 business days. Once approved, you’ll receive a confirmation email containing your Return Request ID (formatted like AURA=XX#XXXX). Please save this ID — it is essential for any follow-up.

Important: The return label is sent separately

The return label is only sent once our team has reviewed and accepted your request. The subject of that email will be: “Complete your return for Order #AURAxxxx”. It will include the prepaid label to print and attach to your package.

Who to contact if you have questions

• For general questions about the return process (how it works, deadlines, etc.), please contact our customer care team here:
  https://aura-displays.com/pages/contact-general

• If your return request has already been submitted and accepted (and you’ve received your Return Request ID), and you want an update specific to your case, please contact our returns support team here:
  https://aura-displays.com/pages/contact-return
  Make sure to include your Return Request ID in the message for faster assistance.

Note: We kindly ask that you do not contact the returns team before your request has been reviewed and accepted, as they won’t be able to assist until your case is confirmed.

Thank you for your understanding

We appreciate your cooperation in following this process, which helps us handle each return quickly and efficiently. Rest assured, your return is in good hands — and once your item is accepted and scanned by the courier, your refund or exchange will be processed as soon as possible.