Shipping policy

Last updated: 5 November 2026.

1. Shipping costs, taxes and duties

1.1 Shipping is free on orders of $100 or more. Below that amount, the shipping cost is shown at checkout before you pay.

1.2 For deliveries to the United States, the European Union, the United Kingdom and Australia, our prices include all applicable taxes and import duties: there is nothing to pay on delivery. For other countries, import duties, taxes and brokerage fees are charged by the carrier or customs on delivery and are your responsibility; they are not refunded if you return the product.

2. Processing and delivery times

2.1 Processing. Orders are prepared and handed to the carrier within 1 to 3 business days.

2.2 Estimated delivery time. The usual delivery time for your country is shown on each product page and at checkout. It is an estimate based on our previous shipments to your region and on stock availability at the time of your order. It is not a guaranteed delivery date and does not form part of the contract.

2.3 Possible extensions. Delivery may take a few days longer than the estimate when circumstances outside our reasonable control arise, including: customs inspections, clearance delays or document checks; carrier capacity, sorting, routing or hand-over delays, including delays between label creation and the carrier's first scan; peak-season volumes; adverse weather, natural disasters, epidemics or public-health measures; strikes, lock-outs or labour disputes at carriers, ports, airports, warehouses or customs; government measures, sanctions, import restrictions, regulatory holds or border closures; war, civil unrest or acts of terrorism; cyber incidents or system failures affecting carriers or logistics providers; shortages of transport capacity or fuel; failed delivery attempts, absence at delivery, inaccessible addresses, incorrect or incomplete address or contact details, or unpaid duties. An extension of this kind is not a breach of contract on our part. It does not, by itself, entitle you to cancel an order that has already been prepared or shipped, and it does not give rise to compensation.

2.4 Cancellation. You may cancel your order free of charge from your account at any time before it is prepared. Once your order has been prepared, or has left our shipping centre and been scanned by the carrier, it can no longer be cancelled or recalled. From that point, your order is governed by the Return & Refund Policy: you may return it free of charge within 14 days of delivery, and a parcel refused at delivery is processed as a return. A few days of additional transit time are therefore not a reason to cancel: your free return period only starts on delivery.

2.5 Where we have not shipped. If we are unable to hand your order to the carrier within the time stated at checkout, or within 30 days of your order where no time is stated, we will notify you with a revised date, and you may then choose to wait or to cancel for a full refund to your original payment method. This section applies only to orders that have not yet shipped.

2.6 Remote areas (including Alaska, Hawaii, overseas territories and islands) may take longer. Orders with several items may ship in several parcels, possibly from different warehouses.

3. Delivery

3.1 Delivery date. Your parcel is delivered on the date recorded by the carrier (by signature where collected, otherwise by delivery scan). This date starts the return periods described in the Return & Refund Policy, and is shown in your delivery email together with your return deadline.

3.2 Tracking. A tracking link is sent when your order ships. Tracking events from some carriers and forwarders appear with a delay of several days; a parcel showing “label created” has usually already left our warehouse.

3.3 Address. Please check your address before ordering. We cannot change the billing address after purchase. Address changes after shipment depend on the carrier and may incur a fee; a parcel returned to us because of an incorrect or incomplete address is processed as a return under the Return & Refund Policy, and reshipment is charged.

3.4 Risk. Risk of loss passes to you on delivery. If your tracking shows “delivered” but you have not received the parcel, contact us within 7 days at hello@aura-displays.com or +1 (213) 845-0774: we open an investigation with the carrier and, where the carrier confirms the loss, reship or refund your order.

3.5 PO boxes and forwarders. We require a physical address for international orders. Orders shipped to a freight forwarder are deemed delivered when the forwarder receives them; we cannot be responsible for onward transport.

4. Delays outside our control

The events listed in section 2.3 may also affect a parcel after it has shipped. We will keep you informed of any significant delay we are aware of, and we open an investigation with the carrier when a parcel shows no movement for more than 10 business days. Questions about a delivery: hello@aura-displays.com · +1 (213) 845-0774 (daily 9 am–4 pm ET).