My order arrived with something missing. What should I do?

We take great care in preparing and packing every order — but in rare cases, an accessory may be missing or something may not be exactly as expected.

If this happens, don’t worry. Our support team is here to help.

Please contact us as soon as possible and include your order number along with a brief description of what’s missing. If you can, attaching a photo of the package and its contents can help us resolve the issue even faster.

Once we receive your message, we’ll investigate immediately and do everything we can to correct the situation quickly — whether that means sending a replacement item or taking any other appropriate action.

We’re committed to making sure your experience with Aura is smooth from start to finish.