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Easter Sunday - UP TO 40% OFF

Customer Support Update – Peak Season Status

Due to an unprecedented wave of enthusiasm around our two newly announced products currently available for pre-order—and following recent press coverage highlighting our innovations—our support team is experiencing a significantly higher volume of inquiries than usual.

To keep you fully informed and reassured, we’ve created this real-time status page for transparent updates throughout this peak period.

🗓️ Update: May 9, 2025

Current Situation Summary

  • Triple Aero 15.6" Pro Max: First wave of deliveries is scheduled for Wednesday, May 14, and the second wave for Monday, May 26.
  • Triple Boost 14" Pro: Second wave of deliveries is scheduled for Sunday, May 11, and the next wave for Monday, May 26.
  • Dual Boost 15.6" Pro Max: Operations return to normal on Wednesday, May 25. All pending orders will be shipped on that date.
  • Dual Boost 14" Pro: Operations return to normal on Wednesday, May 25. All pending orders will be shipped on that date.
  • Single Boost 15.6": Operations return to normal between May 12 and May 16. All pending orders will be shipped during that window.
  • All other products: No stock disruptions have been reported as of today.

📧 Please make sure to check your email (including your spam/junk folders), as tracking links are automatically sent once your package is on the way.

🗓️ Update: May 8, 2025

Current Situation Summary

  • Triple Aero 15.6" Pro Max: First wave of deliveries is scheduled for Wednesday, May 14, and the second wave for Monday, May 26.
  • Triple Boost 14" Pro: Second wave of deliveries is scheduled for Sunday, May 11, and the next wave for Monday, May 26.
  • Dual Boost 15.6" Pro Max: Operations return to normal on Wednesday, May 25. All pending orders will be shipped on that date.
  • Dual Boost 14" Pro: Operations return to normal on Wednesday, May 25. All pending orders will be shipped on that date.
  • Single Boost 15.6": Operations return to normal between May 12 and May 16. All pending orders will be shipped during that window.
  • All other products: No stock disruptions have been reported as of today.

📧 Please make sure to check your email (including your spam/junk folders), as tracking links are automatically sent once your package is on the way.

🗓️ Update: May 7, 2025

  • Triple Aero 15.6" Pro Max: First wave of deliveries is scheduled for Wednesday, May 14, and the second wave for Monday, May 26.
  • Triple Boost 14" Pro: First batch of units shipped. Second wave of deliveries scheduled for Sunday, May 11. Next wave planned for Monday, May 26.
  • Dual Boost 15.6" Pro Max: Operations return to normal on Wednesday, May 25. All pending orders will be shipped on that date.
  • Dual Boost 14" Pro: Operations return to normal on Wednesday, May 25. All pending orders will be shipped on that date.
  • Single Boost 15.6": Operations return to normal between May 12 and May 16. All pending orders will be shipped during that window.
  • All other products: No stock disruptions have been reported as of today.

🗓️ Update: May 6, 2025

  • Triple Aero 15.6" Pro Max: First wave of deliveries scheduled for Wednesday, May 14. Second wave scheduled for Monday, May 26.
  • Triple Boost 14" Pro: First batch of deliveries scheduled for tomorrow. Second wave planned for Sunday, May 11. Next wave expected Monday, May 26.
  • All other products: No stock disruptions reported.

We’ve had to increase delivery timelines for both the Triple Boost 14" Pro and the Triple Aero 15.6" Pro Max due to exceptional demand.

Here are some production photos of the Triple Aero 15.6” Pro Max ⬇

Reminder: Operations have resumed following Labor Day (April 30 – May 5).

🗓️ Update: May 5, 2025

  • Final day of the Labor Day period: Our factories were closed from April 30 to May 5 and resumed operations on May 6.
  • Resumption of shipments: All shipping operations resumed on May 6.
  • Customer support delays: Response times are still slightly longer than usual due to high seasonal demand.

🗓️ Update: May 4, 2025

  • Labor Day factory closure: From April 30 to May 5, our factories were closed in observance of Labor Day. Operations will resume on May 6.
  • Shipping resumes May 6: All logistics and shipping operations will restart tomorrow.
  • Exceptional success of the Triple Aero: Due to overwhelming demand, support response times—as well as processing times for after-sales service, returns, and refunds—may be slightly longer than usual.

🗓️ Update: May 3, 2025

  • Triple Aero launch: Official launch day for the Triple Aero.
  • New warehouse in Singapore: We’ve opened a new warehouse in Singapore to manage increased demand and improve international logistics.
  • Shipping resumes May 6: Following the Labor Day closure, all shipments will resume on May 6.

🗓️ Update: May 2, 2025

  • Labor Day factory closure: Our factories have been closed since April 30 for Labor Day and will reopen on May 6.
  • Shipping resumes May 6: All shipments will resume once operations restart.
  • End of US tax exemption: The exemption on imported goods valued under $800 has ended, which may impact some orders.
    • Aura Displays: Aura Displays is a US-based company. Our products are developed and manufactured in China. We are actively working to expand our warehousing and logistics infrastructure in both the United States and Europe to improve delivery speed and service efficiency for all customers.
  • Visibility and support volume: Due to massive exposure on social media (over 100 million views) and press coverage, we are currently handling a much higher volume of support requests.

🗓️ Update: May 1, 2025

  • Labor Day factory closure: Our factories remain closed for Labor Day from April 30 to May 5. Operations will resume on May 6.
  • Customer support response time: Due to this holiday period, response times may be slightly longer than usual.
  • Support team expansion: We've onboarded new team members to help reduce response times and enhance your support experience.

🗓️ Update: April 23, 2025

FAQs

What is your warranty policy?

Every product we offer is backed by a one-year warranty, covering any manufacturing defects. Should you experience any issues within this period, simply reach out to our customer support team, and we’ll assist you with a repair or replacement.

Which countries do you ship to?

We proudly ship worldwide, with over 100 countries served. You can view the full list here.

Our products are shipped securely through premium couriers such as DHL, FedEx, and UPS, with full tracking until your order arrives at your doorstep.

How can I track my order?

Once your order is dispatched, you’ll receive an email with a tracking number and link. You can track your package directly on the courier's website (DHL, FedEx, UPS, etc.).

You’ll also receive a notification once your shipment is out for delivery. If you don’t see tracking details in your inbox, please check your spam folder.

Are they compatible with my laptop? Is a driver required?

As long as your laptop has a USB or HDMI port, our monitors will work seamlessly, depending on the model. Our monitors are compatible with most laptop brands, including Apple (MacBook, MacBook Air, MacBook Pro – M1, M1 Pro, M1 Max, M2, M2 Pro, M2 Max, M3, M3 Pro, M3 Max, M4, M4 Pro, M4 Max), Dell, HP, Lenovo, Asus, Acer, Microsoft, Samsung, Toshiba, and MSI, among others. Whether you're using a MacBook, Windows laptop, or other device, you’ll enjoy enhanced productivity and convenience.

To ensure optimal performance, some models may require a driver. If you’re using a professional laptop where IT restrictions may apply, we recommend choosing a model that doesn't require any drivers.

Please refer to our comparison page or the "Compatibility" section on your chosen product page to confirm the ideal fit for your setup.

Additionally, some of our models are fully compatible with gaming consoles like PlayStation, Xbox, and Nintendo Switch, providing a seamless experience across multiple devices.

How does the 14-day return policy work?

For purchases made directly through our website, we offer a 14-day return policy from the delivery date. Accessories that come with your portable monitor can be returned, but separately purchased accessories are not included in this policy. If you purchased from another retailer, please contact them for return instructions.


If you decide the product is not for you, we’ll provide a full refund within 14 days, provided the product is unsealed and returned with all items from the original order. Refunds will be processed to the original payment method.

Please note, our free return policy does not cover compatibility or driver issues if these were not verified prior to purchase.

For full details, please refer to our Return Policy.

What are the differences between your different models?

We understand choosing the right monitor can be a challenge, which is why we’ve created a comprehensive comparison page.

Here, you can easily compare models by display size, required drivers, connectivity, brightness, material, weight, and dimensions to find the perfect match for your needs.

How do I get my product repaired within warranty?

If your product needs repair under warranty, contact our after-sales support team at hello@aura-displays.com.

Provide a detailed description of the issue, along with your order number and the email address used for purchase. We’ll guide you through the next steps.

How much does shipping cost and how long will it take?

Enjoy free shipping on orders over $100 during our current promotion.

Delivery typically takes 4-7 days, depending on the closest warehouse, your destination country, and whether your address is in a remote area.

We work with trusted carriers like DHL, FedEx, and UPS for a secure, tracked delivery experience.

Customers rate us 4.6/5 based on 4751 reviews.

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On orders over $100 during promotion.

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Easter Sunday Sales end on: May 10, 2025
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